Return & Refund Policy
Return Policy
- Do you accept returns from these countries? Yes, we accept returns
- How many days do customers have to return a product? 14 Days
- How can customers return your products? By mail
- How will customers get the return label?
For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way
Download/print
For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
Download/print
- Product conditions that we allow for returns
New
This can include unopened products in original packaging, and products that have never been used
What is the restocking fee?
No restocking fee
- How much will customers pay for return shipping?
For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way
No cost
For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
No cost
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@affigen.com. Please note that returns will need to be sent to the following address: 547 Yurok Circle San Jose, CA 95123 - USA
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at info@affigen.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@affigen.com.